7 Days return policy
CayaCrafts.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase. You can return within 7 days of receipt of the product. If you got any free product of your purchasing you need to return them also in their original form. Any product which will in damaged/defective/broken condition not be taken back.
What is CayaCrafts’s Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
- Products which you received in “Damaged/Defective/Broken” condition.
- Products not as per description/photo on the website.
- Products which you may not like for quality, color and design related issues.
All the products must be returned in the original condition they were received in along with any bills and labels.
How come I return my product?
You need to login your account. Go to your account and under ‘order’ option you can return your product.
How to raise dispute for an order?
Disputes registered after 7 days of delivery may not be entertained by us. You need to register your dispute by sending email to customercare@CayaCrafts.inwith images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can defend your dispute with relevant seller. Please mention your order number in the email.
Who pays for the delivery charges for returning of products?
When you’re returning an item that was damaged/ defective or due to an error, you will be compensated for return courier charges. Please pack well when you are returning the product so that it reaches to us in good condition.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded?
We can refund you when we notifies of the receipt of the item back from you or the online tracking shows as delivered to the office address.. Once we notifies us of the receipt of the return item, we will credit the amount back to you within 15 working days (does not include Saturdays, Sundays, Holidays, Public Holidays & Bank Holidays).
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
We provide FREE delivery on most items in India. Some items may have shipping depending on the nature of the product. For International orders, the shipping charges are different for different items and is mentioned clearly on the product page. Also Prices may be different for different countries to account for shipping. Prices listed in INR are only for India.
How will the delivery be done?
- We try to process all deliveries through reputed courier companies. In some cases where the pincode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
- If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
How can I track the delivery of my order?
All CayaCrafts items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.